Website Terms & Conditions
Your access to and use of this site is subject to the following terms and conditions and all applicable laws. By accessing and using this site, you accept the following terms and conditions, without limitation or qualification.
These are the terms and conditions subject to which we allow you to use app and www.holisticbuilder.com (“Our Website”).
We are Holistic Builder (“the Company”), a company registered in Pakistan.
Our address is Holistic Tower (Plaza 2A) 3rd FloorSector C Commercial Bahria Town.
No person under the age of 18 years may purchase the services or use Our Website. We look forward to seeing you again when you are over 18.
Please read these terms and conditions carefully and save it. If you do not agree with it, you should leave Our Website and stop using Our Website immediately. These terms and conditions regulate the business relationship between you and us. By visiting or using Our Website, or make an order for services, you agree to be bound by these terms and conditions. By using Our Website, you agreed to accept all terms and conditions written in here.
Unless the context clearly requires otherwise, the interpretation of these term shall be subject to the matters listed below.
1.1 a reference to one gender shall include any or all genders and a reference to the singular may be interpreted where appropriate as a reference to the plural and vice versa.
1.2a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.
1.3 the headings to the paragraphs of these term are inserted for convenience only and do not affect the interpretation.
1.4 any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
1.5 a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to.
2. Accessing Our Website
2.1 Access to Our Website is permitted on a temporary basis only, and we reserve the right to withdraw or amend the service we provide on Our Website without notice. We will not be liable if for any reason Our Website is unavailable at any time or for any period.
2.2 From time to time, we may restrict access to some parts of Our Website, or our entire site, to users who have registered with us.
2.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party.
2.5 You are responsible for making all arrangements necessary for you to have access to Our Website. You are also responsible for ensuring that all persons who access Our Website through your internet connection are aware of these terms, and that they comply with them.
3. Website Use
3.1 Only people who are 18 years old or older may create and use an account with Our Website.
3.2 You may not license or transfer any of your rights under these terms and conditions.
3.3 Our Website will ask you to make an account for yourself. Once you make that account, all your personal details will be stored in it and will be used when you avail any of the services. It is therefore requested to furbish true and correct information in the registration page so that we can serve you in the best possible manner.
3.4 You will use your account for booking the services. We would also request you to never use any others account for booking any service. The service provider will consider bookings from your account; therefore making that account liable for all that is being done from the account. We may fine you or take any legal action against you for illicitly accessing.
3.6 You agree not to share your account or login credentials with anyone. You shall not sell, transfer or allow any other person to access your account or login credentials. You shall be entirely responsible for maintaining the confidentiality of your account and login credentials.
3.7 You agree to notify us immediately if you become aware of any breach of security, including any loss, theft or unauthorised access or disclosure of your account or login credentials.
3.8 You may terminate or suspend your account at any time by contacting us at [email address].
4. Suspension, Termination
We may terminate or suspend your account if we determine, at our absolute discretion that:
4.1 you have violated or are violating any provisions of these terms;
4.2 Our Website have stopped or will stop offering any or all services in your area, or province;
4.3 terminating your account would be in best interest for the Company, the service providers or any third parties;
4.4 if your account is terminated, you will no longer have access to it, including not limited to, any of the data associated to the account, its contents, information, history or services. In case your account is terminated, the Company and any of our subsidiaries, partners, service providers, licensors or any other third parties related to us shall have no liability to you. We also reserve the right to terminate any other accounts you may have created or created in the future.
4.5 you hereby acknowledge that you have read, understood, considered and agree that creating and using any and all accounts that you created with the Company involves the risk that your account may be terminated or suspended and that, whenever you use the Our Website, you will bear the risk in mind and esteem to always adhere to the rules set forth in these terms and conduct yourself appropriately.
5. Content Posted by You
5.1 Any content published on Our Website by you can be used, reproduced, displayed, distributed or promoted by the Company.
5.2 By submitting any content including photographs, videos and text on Our Website, you are giving us the permission to publish it on Our Website and third party websites for our promotion purpose. It may be noted that your personal information will not be displayed anywhere without your prior permission.
5.3 However, you shall be solely responsible if any content, material, photographs or text is found to be defamatory or derogative or pornographic or violent or hurting the religious or cultural or social or political sentiment, the consequences whereof shall be to your cost.
5.4 You are solely responsible for any content that you submit or post on Our Website.
5.5 If the content submitted by you on Our Website is objectionable and fails to abide by the rules and terms and use of Our Website, we reserve the right to delete it and take strict actions of barring you from use of Our Website.
5.6 We are not liable to use and publish your submitted content i.e. reviews, feedback and suggestions and can be used unconditionally at our own discretion without any compulsion and commitment from your end.
5.7 While using Our Website, you must comply with all applicable laws, rules and regulations of the Pakistan, as well as the additional rules that govern to use of our services.
6. Areas of Operation and Services
6.1 Currently we operate in [NAE/ CITY/Province] but we are soon expanding and coming to other cities too.
6.2 If the Our Website does not cater services to your city, we request you to discontinue the use of Our Website.
6.3 If we do not provide services to your area, we shall not be liable for any deal done between you and the service provider.
6.4 Our services are available in few cities/area, as of now but shortly we’ll expand to other areas too. If you do not find us in your area, we will be unable to render our services in your area. The products and services are not meant for you and we suggest that you should leave the site immediately.
7. Services List
7.1 All our services are listed on Our Website.
7.2 Services and their prices may differ from areas to area.
8.1 The price will be made clear to you on Our Website or otherwise, and may vary from time to time, by area. You agree to pay the price at the rates notified to you at the time you purchase the services.
8.2 Eligibility for any discounts is ascertained at the time you purchase the service and cannot be changed during the term of your order.
9 Refund, Cancellation Policy
9.1 Your service request may be rescheduled or cancelled anytime online through Our Website.
9.2 All fees payable for requests for information are non-refundable except the conditions mention in this clause. Any refund will be made using your original payment method.
9.3 The cancellation charges will be [5%] of the total order value.
9.4 If service request is cancelled  hours before the scheduled service time, the cancellation charges will NOT be applicable. If the service is cancelled after this, customer is liable to pay the cancellation charges If the order is booked within  hours of scheduled service appointment, then cancellation charges will be applicable anyways. If the service is cancelled from Our Website end, then the cancellation charges will NOT be applicable.
9.5 Due to any unforeseen circumstances or internal reasons, we reserve the right to cancel any order at any point of time, and will not be liable to anyone for the same.
9.6 If the visit is cancelled by the service professional then customer is NOT liable to pay cancellation charge.
9.7 To claim a refund or for further information please send an email to [email protected]
10 Pricing Errors
10.1 If we incorrectly state a price to you whether online or otherwise, we are not obliged to provide you services at that price, even if we have mistakenly accepted your offer to buy a service at that price, and we reserve the right to subsequently notify you of any pricing error. If we do this, you may cancel the order without any obligation to us and we will refund you any money you have paid us in full, or you may pay the correct price.
10.2 If you refuse to exercise either of these choices then we may cancel your order and will refund you any money you have paid us in full. We will always act in good faith in determining whether a genuine pricing error has occurred.
11.1 We shall not be responsible or liable in any manner in relation to tax liability of a customer or a service provider.
11.2 You are solely responsible for you tax reporting as under the law. We do not provide any kind of tax related advice.
12 Agreement With Service Provider
12.1 The working relationship with the services providers shall be subject to the terms of the separate agreement.
12.2 However, the use of Our Website by service providers shall be subject to the terms of this Website.
13 Security of Our Website
If you violate Our Website we shall take legal action against you. You now agree that it will not, and will not allow any other person to:
13.1 modify, copy, or cause damage or unintended effect to any portion of the Our Website, or any software used within it;
13.2 link to Our Website in any way that would cause the appearance or presentation of the site to be different from what would be seen by a user who accessed the site by typing the URL into a standard browser;
13.3 download any part of Our Website, without express written consent;
13.4 collect or use any product or service listings, descriptions, or prices;
13.5 aggregate, copy or duplicate in any manner any of the content or information available from Our Website, other than as permitted by these terms or as is reasonably necessary for your use of our Services;
13.6 share with a third party any login credentials to Our Website.
14 Data Protection
By using Our Website, you consent to such processing and you warrant that all data provided by you is accurate.
15 Intellectual Property
15.1 All content and material available in any form available on Our Website is owned and controlled by us. The Website and its content, features and functionality, including, without limitation, information, software, text, graphics, logos, button icons, images, audio clips, video clips, data compilations and the design, selection and arrangement thereof, are the exclusive property of the Company.
15.2 No right, title or interest in or to Our Website or any content is transferred to you and all rights not expressly granted are reserved. Any use of the Our Website that is not expressly permitted by these terms may be a breach of these terms and may violate copyright, trademark and other laws.
15.3 Our Website material and content is protected by copyright, trademark, patent, design and other laws of the Pakistan. You are not permitted to infringe intellectual property rights in any format, inclusive but not limited to use of our logo, domain name or content.
You may not under any circumstances:
16.1 Copy or print any of the content, whether licensed by us or otherwise, unless and to the extent it is for your own personal, non-commercial use and you must retain all trademark, copyright and other proprietary notices contained in and on any such content;
16.2 reproduce, download, modify, translate, add to, distribute, transmit, publish, perform, display, disclose, archive, upload, broadcast or sell, sublicense, index or exploit any part of the Website or the content thereon in any medium, either directly or through the use of any device, software, internet site, web-based service or other means, without our prior express written permission;
16.3 remove, alter, bypass, avoid, interfere with or circumvent any copyright, trademark or other proprietary notices marked on the content or any digital rights management mechanism, device or other content protection measures either directly or through other means;
16.4 mirror, frame, screen scrape or deep link to any aspect of Our Website or access any content through technology or means other than those provided or authorized by us;
16.5 access the Our Website via any automated system, including, without limitation, by “robots,” “spiders,” “offline readers,” etc., or take any action that imposes, or may impose (as determined in our sole discretion), an unreasonable or disproportionately large load on our infrastructure;
16.6 Knowingly or recklessly upload invalid data or introduce viruses, worms, Trojan horses or other malware or software agents, whether harmful or not, to Our Website, or tamper with, impair, damage, attack, exploit or penetrate Our Website system or network, or otherwise attempt to interfere with or compromise the system integrity or security of Our Website or any connected networks, or take any action to impact the proper operation of Our Website and any person’s or entity’s use or enjoyment thereof;
16.7 bypass the measures we may use to prevent or restrict access to or use of Our Website, including by hacking into secured or non-public areas of Our Website, circumventing any geo-blocking mechanisms or otherwise;
16.8 use Our Website to collect any personally identifiable information, including account names and e-mail addresses, or use Our Website for any commercial solicitation purposes, without our prior express written permission; or
16.9 attempt to reverse engineer any aspect of Our Website or attempt to derive the source code (including the tools, methods, processes and infrastructure) that enables or underlies the Website, create any derivative works or materials of any kind using the Content, whether or not you intend to give away the derivative materials free of charge, or otherwise build a business utilizing any aspect of Our Website.
17.1 If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
17.2 We reserve the right at any time to make changes to terms and conditions and you shall be subject to the terms and conditions in force at the time you order any items from us.
18 Use of Personal Details
18.1 Our executives, employees, officers, managers, representatives and service providers have the right to call/ message you on the number and mail address shared by you unless requested by you.
18.2 The Company also holds the right to update and inform its users about new offers and services through Email and SMS.
19 No warranties
Our Website is provided “as is,” with all faults, and the Company express no representations or warranties, of any kind related to Our Website or the materials contained on Our Website. Also, nothing contained on Our Website shall be interpreted as advising you.
20 Limitation of liability
In no event shall the Company, nor any of its officers, directors and employees, shall be held liable for anything arising out of or in any way connected with your use of Our Website whether such liability is under contract. The Company, including its officers, directors and employees shall not be held liable for any indirect, consequential or special liability arising out of or in any way related to your use of Our Website.
You hereby indemnify to the fullest extent the Company from and against any and/or all liabilities, costs, demands, causes of action, damages and expenses arising in any way related to your breach of any of the provisions of these terms.
22 Force Majeure
Neither the Company nor you shall be liable to the other for any delay or failure in performance under these terms, other than payment obligations, arising out of a cause beyond its control and without its fault or negligence. Such causes may include, but are not limited to fires, floods, earthquakes, strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, acts of regulatory agencies, or national disasters.
23.1 The Company is permitted to revise these terms at any time as it sees fit, and by using Our Website you are expected to review these terms on a regular basis.
23.2 These terms may be revised, modified or amended from time to time without any notice to the users. Your continued usage of the Our Website will signify your compliance with the revised/ modified or amended policies.
24 Third party rights
These terms does not give any right to any third party
25 No Waiver
No waiver by us, in exercising any right shall operate as a waiver of any other right or of that same right at a future time; nor shall any delay in exercise of any power or right be interpreted as a waiver.
26 Relationship of parties
Nothing in these terms shall create a partnership, joint venture or agency or the relationship of employer and employee between us.
27 Dispute Resolution
In the event of a dispute arising out of or in connection with the provisions of these terms between you and us, then you agree to attempt to settle the dispute by engaging in good faith with us in a process of mediation before commencing litigation.
28 Contact Us
To contact us, please e-mail [email protected]
This information is supplied in English only and we will continue to communicate in this way during your agreement with us.
These terms and conditions shall be interpreted according to the Laws of Pakistan and the parties agree to submit to the exclusive jurisdiction of the Pakistani courts.
31 Your Consent TO Accept These Terms
32 Validity Date
These terms and condition are published on 1st March,2020 and effective from such date.